IT that just works.
Proactive monitoring, fast response times, and NIS2-compliant security — so your practice runs without disruption.
Built for practice owners who want control, not more tools
Proactive security
Forward-looking maintenance and AI-supported monitoring around the clock — so problems are solved before they arise.
Dental expertise
Over 60 practices across Germany trust our team, which understands both IT and practice operations equally well.
Integrated compliance
BSI and NIS2 standards are fully met — with no extra effort for your team.
When your systems run smoothly, so does your practice.
Elective IT Management combines technology, compliance, and proactive support — so your practice runs stable, secure, and disruption-free at all times. Discover our areas of expertise below.
Infrastructure & hardware
Reliable performance starts with a strong foundation. We maintain, monitor, and modernize your entire IT infrastructure — so your systems never slow you down. Maximum uptime and smooth performance at every workstation.
- Centralized device management via NinjaOne
- Ongoing maintenance and updates for all PCs and servers
- Predictive maintenance — hardware replaced before failures occur
- Professional UniFi network setup (LAN, WLAN, guest Wi-Fi, firewall)
- Support for server virtualization for greater redundancy and availability (cloud-ready)
- Internet backup with LTE fallback in case of disruptions or outages
- Backup infrastructure for minimal downtime
Security & data protection
24/7 protection against data loss, cyberattacks, and compliance risks — specifically built for dental practices under strict German data protection requirements. NIS2-compliant from the ground up — your practice always stays one step ahead of 2025 requirements.
- Continuous threat detection through our AI-powered security analysis
- Monitoring of over 50,000 events daily — alerts only for genuine risks
- Intrusion detection and prevention (IDS / IPS)
- Network segmentation for secure data flows
- Ongoing and advanced antivirus and firewall configuration
- Fully meets ISO 27001, C5, and BSI standards
Backup & cloud services
Your data stays secure, encrypted, and recoverable at all times — no matter what happens. 99.9% availability, with fast recovery and zero data loss.
- Automated, encrypted backups, 24/7
- Disaster recovery system with minimal recovery time (RTO)
- Backups stored in certified German data centers
- Ongoing integrity checks and recovery testing
- Redundant internet and storage systems for uninterrupted operation
Verifiable security. Audit-ready documentation.
Complete technical and security-related documentation — so your practice can demonstrate compliance at any time. You focus on your patients — we handle the documentation and evidence.
- NIS2-compliant technical reports and security logs
- Detailed documentation of all devices, networks, and updates
- Templates for cyber insurance to help reduce premiums
- Process documentation for audits (BSI- and KZBV-compliant)
- Regular reviews and automatic updates to compliance status
Detect issues before they bring your practice to a halt.
We continuously monitor your entire IT infrastructure and step in before problems can disrupt treatment workflows. Defined response times and structured escalation processes provide predictable support — remote and on-site.
- 24/7 monitoring of all servers, PCs, and network components
- Automatic patch management and security updates
- AI-supported analysis of security and system events
- Defined SLAs with guaranteed response times
- Remote-first support — 85% of issues resolved without an on-site visit, and very quickly at that
- Proactive hardware alerts for impending failures
Consulting & growth
Your IT should grow alongside your practice. We show you how to scale securely, efficiently, and with an eye on the future. Maximum uptime and smooth performance at every workstation.
- Best-practice recommendations for digital workflows and PMS optimization
- Onboarding and integration of new locations or devices
- Performance reviews with concrete recommendations
- IT budget and modernization planning
- Team training and awareness programs on data security and NIS2 requirements
Your path to reliable IT
From first contact to a fully managed system — our process is designed to minimize your effort and ensure uninterrupted operations.
1
Free demo & initial consultation
We analyze your current IT infrastructure, identify risks, and create a customized modernization plan.
2
Setup & modernization
We upgrade your hardware, network, and security systems to meet the highest requirements for compliance and performance.
3
Migration with no downtime
We monitor all devices, apply updates automatically, and send you transparent monthly reports.
4
Continuous monitoring & reporting
We transfer your systems while your practice keeps working — with no interruption to daily operations.
5
Ongoing support & growth
Our experts stay by your side — integrating new devices, locations, and updates as your practice continues to grow.
Choose the service level that fits your practice
All packages include full monitoring, security updates, and ongoing support.
BASIC
€249
/month
Ideal for: Small practices (up to 5 PCs)
YOUR BENEFITS
- Stable systems, minimal downtime
- Always up to date thanks to secure backups
- Peace of mind in everyday practice — we take care of your IT, so you can take care of your patients
STANDARD
€499
/month
Ideal for: Small practices that need extended support
YOUR BENEFITS
- More flexibility through additional support
- Direct contact with your personal IT specialist
- Advanced troubleshooting and system monitoring
PROFESSIONAL
RECOMMENDED
€899
/month
Ideal for: Medium-sized practices (up to 15 PCs)
YOUR BENEFITS
- Maximum uptime and high data security
- Seamless integration of all medical systems
- Ready for NIS2 compliance 2025
ENTERPRISE
€1499
/month
Ideal for: Large practices and DSOs (15–30 PCs)
YOUR BENEFITS
- Your own IT department — without in-house staff
- Maximum availability (99.9% uptime)
- Problems are solved before they arise
Reliable systems. Full compliance. No stress.
Ready for IT that just works?
Yasemin Göl
- y.goel@patient21.com
- +49 176 59962037
Sascha Wilhelm
- s.wilhelm@patient21.com
- +49 157 58267971
Din Fisic
- d.fisic@patient21.com
- +49 176 46556540
- Benefit from 99.9% system uptime
- 85% of all issues are resolved remotely — fast and without an on-site visit
- Over 60 protected dental practices trust our IT team
- 100% NIS2-ready — fully compliant, with no extra effort for your team
Request a free IT analysis
Frequently asked questions
How quickly do I get support?
Depending on the package, remote response time ranges from 4 to 12 hours, with guaranteed on-site support for urgent cases.
Can I keep my current hardware?
Yes. We support most modern devices and integrate your existing infrastructure wherever possible. If needed, we can also provide new hardware.
Where is my data stored?
All data is stored and backed up in certified German data centers — with no external or non-EU storage.
What happens if my practice grows?
You can upgrade at any time. We'll recommend the right package in good time, as soon as your system outgrows its original size.
Is there a minimum contract term?
Yes, all packages run for 24 months with transparent renewal options — no hidden costs.
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