Care that feels effortless, every step of the way.
This is how the patient experience is changing.
Patients wait. Forms pile up.
Forms are filled out on-site, data is transferred manually, and questions are handled directly at reception.
Checked in before they arrive.
Patients enter their data digitally in advance. The appointment starts in a structured way, and reception is relieved.
Told once. Then forgotten.
Treatment information is passed on verbally or on paper and rarely used again.
Right there, whenever they need it.
Digital treatment information and a patient portal accompany your patients before and after the appointment.
Every message, manual
Scheduling, reminders, and follow-up questions are handled manually. Processes are unclear and time-consuming.
Communication that runs itself.
Automated appointment confirmations, reminders, and feedback collection create clarity and relieve your team.
Signed on paper. Filed by hand.
Consents are printed, signed, and archived. Documents are hard to track.
Paperless, start to finish.
Documents are provided digitally and captured securely. Workflows become more transparent and efficient.
This is how a modern patient experience is created
- Digitale Anamnese
- Digital patient history (coming soon)
Digital check-in before first contact.
With digital patient history, health data is captured online before the appointment. Forms are transmitted seamlessly and made available to the team. Reception is relieved, and the appointment starts prepared, with no wait time.
- Patient app (coming soon)
Informed and engaged patients.
Treatment and practice information on your website, along with an accompanying patient portal, ensure patients can access content at any time. Transparent information builds trust and patient loyalty.
Clear communication around the appointment.
Automated appointment confirmations, reminders, and patient feedback accompany every treatment. Communication becomes more reliable and reduces follow-up questions in everyday practice.
- Digital patient history (coming soon)
Digital consents and documents.
Consents and documents are provided digitally and captured securely. Workflows become more traceable, documents more accessible, and paper is eliminated.
From check-in to aftercare, without the friction.
Check-in to aftercare: every step working together for a practice patients actually trust.
1
Analysis & process assessment
We analyze your current check-in, communication, and document processes. This lets us identify exactly where workflows can be simplified and patients supported digitally.
2
Seamless integration
Digital patient history, appointment management, patient communication, and document processes are connected in a structured way. Our solutions integrate with common practice management systems such as Charly, Dampsoft, and others — without disrupting your existing workflows.
3
Activating all patient touchpoints
Check-in, treatment information, appointment confirmations, and consents are managed digitally and coordinated with each other. Patients experience clear workflows before, during, and after the appointment.
4
Ongoing development & support
Digital processes keep evolving. Our solutions are continuously optimized and adapted to new requirements. Our support team is available whenever you have questions or need adjustments.
Better experience. Lighter workload.
See how much simpler check-in, communication, and documents could be, for your patients and your team.
Time for a better patient experience?
Yasemin Göl
- y.goel@patient21.com
- +49 176 59962037
Sascha Wilhelm
- s.wilhelm@patient21.com
- +49 157 58267971
Din Fisic
- d.fisic@patient21.com
- +49 176 46556540
- Reduce paper forms by up to 70%
- Relieve your reception by up to 50+ hours per month
- Achieve up to 10x more Google reviews
- Be bookable and reachable for patients 24/7
Book a demo
Frequently asked questions
Do patients accept digital patient history and consent forms?
Yes. Most patients appreciate being able to fill out forms digitally in advance and avoid wait times. The processes are easy to understand and usable on mobile.
Are digital consents legally secure?
Yes. Digital consents are documented in a structured way and stored so they're traceable. They meet current data protection and documentation requirements.
Is the rollout a lot of effort for my team?
No. The processes are integrated step by step and adapted to your existing workflows. Your team is guided and supported so the transition runs smoothly.
What happens to existing paper forms?
Paper forms can be replaced or supplemented step by step. Digital processes reduce media discontinuity and make documentation easier.
Is this compatible with my practice software?
Yes. Our solutions integrate with common practice management systems such as Charly, Dampsoft, and other providers.
Can existing patients use the digital processes too?
Yes. Digital patient history, communication, and document processes are available to all patients, regardless of how they booked.
How quickly will I see relief in daily practice?
Manual workload noticeably decreases right after introducing digital check-ins and automated communication. Workflows continue to stabilize further with increased use.
So verändert sich das Patientenerlebnis.
Anmeldung am Empfang mit Wartezeit
Formulare werden vor Ort ausgefüllt, Daten manuell übertragen und Rückfragen direkt am Empfang geklärt.
Digitaler Check-in
vor dem Termin
Patienten erfassen ihre Daten vorab digital. Der Termin startet strukturiert und der Empfang wird entlastet.
Informationen gehen
im Alltag unter
Behandlungsinformationen werden mündlich oder auf Papier weitergegeben und selten erneut genutzt.
Informierte und
eingebundene Patienten
Digitale Behandlungsinformationen und ein Patientenportal begleiten Ihre Patienten vor und nach dem Termin.
Kommunikation
kostet Zeit
Terminabstimmungen, Erinnerungen und Rückfragen erfolgen manuell. Prozesse sind unübersichtlich und aufwendig.
Strukturierte digitale Kommunikation
Automatisierte Terminbestätigungen, Erinnerungen und Feedbackerfassung schaffen Klarheit und entlasten Ihr Team.
Papierformulare und
manuelle Ablage
Einwilligungen werden ausgedruckt, unterschrieben und archiviert. Dokumente sind schwer nachvollziehbar.
Digitale Einwilligungen
und Dokumentenprozesse
Dokumente werden digital bereitgestellt und sicher erfasst. Abläufe werden transparenter und effizienter.
PRACTICE GROWTH 
PATIENT EXPERIENCE 
BILLING & FINANCE 
PRACTICE MANAGEMENT 
AI SUPPORT 
Team-Unterstützung 
