Your practice, growing on autopilot.
This is how your practice grows today. And how it grows tomorrow.
Online, but hard to find
Your website is live, but visibility on Google is only sporadic. Reviews trickle in occasionally. New patients don't find the practice at a glance.
Visibility, built in.
Website, SEO, and review processes work together. Your practice becomes visible for relevant searches and continuously builds digital reach.
Your phone stops. Patients don't.
Appointments are mostly booked by phone. Outside of opening hours, inquiries go unanswered, and peak times lead to wait times or missed contacts.
Open 24/7, even when you're not.
Online appointment booking and the AI-powered phone assistant handle inquiries at all times. Patients quickly find the right appointment, with no extra burden on your team.
Your calendar runs you.
Treatment types are assigned flexibly, appointments get moved, and adjustments are coordinated manually. The calendar evolves reactively during daily operations and stays hard to plan around.
You run the calendar now.
Supported scheduling at reception and intelligent online booking create an optimized calendar. Automated communication stabilizes workflows and makes your utilization more predictable.
Reviews, left to chance.
Patients occasionally give feedback, often without clear structure. Reviews grow slowly and don't always reflect the actual quality of treatment.
Reviews, built on purpose
Automated review requests and structured feedback processes drive continuous trust. A strong online reputation supports your visibility and helps new patients decide in your favor.
Solve today's challenges. Let AI handle tomorrow's growth.
More visibility for relevant searches.
Your website is often the first point of contact. We optimize structure, content, and local discoverability, so your practice becomes visible for relevant searches. Combined with an active review strategy, this creates a strong digital presence that continuously attracts new patients.
Turning searches into confirmed appointments.
Online appointment booking around the clock, direct integration with your practice system, and booking options directly via Google reduce friction. Patients quickly find a suitable appointment and book without detours.
- AI phone assistant (coming soon)
Clear and reliable patient communication.
Bookings, questions, and rescheduling are part of everyday practice life, regardless of how the appointment was booked. Automated patient communication and AI-supported phone assistance ensure reliable reachability and clear information for your patients.
Making trust visible.
Automatic feedback requests drive continuous online reviews. A strong reputation increases your visibility and helps new patients decide in favor of your practice.
From first search to returning patient.
First search to returning appointment: every step working together for growth that lasts.
1
Analysis & potential assessment
We analyze your current visibility, appointment structure, reachability, and online reputation. This lets us identify exactly where your practice has growth potential and which measures will have the greatest impact.
2
Seamless integration
Website, online appointment booking, patient communication, and reviews are connected in a structured way. Our solutions integrate with common practice management systems such as Charly, Dampsoft, and others — without disrupting your existing workflows.
3
Activating all digital touchpoints
Your practice is visible, bookable, and reliably reachable. Online appointment booking, AI-supported phone assistance, and automated communication work together to create a consistent patient experience.
4
Ongoing development & support
Digital requirements are constantly changing. Our solutions are continuously developed and adapted to new market requirements. At the same time, our support team is available whenever you have questions, need adjustments, or want to optimize further.
Your practice
can do more.
See how much more visible, booked, and relieved your practice could be, with AI covering the phones.
What growth actually looks like.
Yasemin Göl
- y.goel@patient21.com
- +49 176 59962037
Sascha Wilhelm
- s.wilhelm@patient21.com
- +49 157 58267971
Din Fisic
- d.fisic@patient21.com
- +49 176 46556540
- Increase your online bookings by up to 30%
- Achieve up to 10x more Google reviews
- Be bookable and reachable for patients 24/7
- Relieve your reception by up to 50+ hours per month
Book a demo
Frequently asked questions
Does this work for a newly founded practice too?
Yes. Especially in the startup phase, a structured growth system helps build visibility quickly and win the first patients in a targeted way. Website, booking, and reputation work together from the very start.
Do I need to replace my existing website?
Not necessarily. We first analyze your current online presence. If there's optimization potential, we integrate or modernize it in a targeted way — without unnecessary overhauls.
Is the online appointment booking compatible with my practice system?
Yes. Our solutions integrate with common practice management systems such as Charly, Dampsoft, and other providers. Your existing workflows are preserved.
Are automated messages only sent for appointments booked online?
No. Digital confirmations, reminders, and other communication processes can be used for all appointments — regardless of the booking channel.
How quickly will I see initial results?
Initial effects on online bookings and reviews are typically visible within the first few months. The sustainable build-up of visibility and reputation develops step by step and stabilizes over time.
Does this really relieve my reception team?
Yes. Online booking, AI-supported phone assistance, and automated communication significantly reduce manual coordination and recurring queries.
Is this a one-time setup or a long-term solution?
It's a continuously evolving system. Digital requirements change — which is why features are continuously adapted and optimized.
How much effort is the rollout for my team?
The integration is structured and tailored to your practice's workflows. Your team is guided and supported throughout, so the process runs smoothly.
So wächst Ihre Praxis heute. Und so morgen.
Online präsent, aber s
chwer auffindbar
Die Website ist online, doch die Sichtbarkeit bei Google entsteht nur punktuell. Bewertungen kommen vereinzelt hinzu. Neue Patienten finden die Praxis nicht auf den ersten Blick.
Gezielte Sichtbarkeit
mit Struktur
Website, SEO und Bewertungsprozesse
greifen ineinander. Ihre Praxis wird bei
relevanten Suchanfragen sichtbar und
baut kontinuierlich digitale Reichweite auf.
Begrenzte Erreichbarkeit
für neue Patienten
Terminvereinbarungen erfolgen überwiegend telefonisch. Außerhalb der Öffnungszeiten bleiben Anfragen offen, und Stoßzeiten führen zu Wartezeiten oder verpassten Kontakten.
Buchbar und erreichbar
rund um die Uhr
Online-Terminbuchung und KI-gestützte
Telefonassistenz nehmen Anfragen
jederzeit entgegen. Patienten finden schnell
den passenden Termin, ohne Ihr
Team zusätzlich zu belasten.
Terminplanung ohne
klare Struktur
Behandlungsarten werden flexibel vergeben, Termine verschoben und Anpassungen manuell koordiniert. Der Kalender entwickelt sich im Tagesgeschäft und bleibt schwer planbar.
Terminplanung
mit System
Unterstützte Terminfindung an der
Rezeption, intelligente Onlinebuchung
sorgen für einen optimierte Kalender.
Automatisierte Kommunikation stabilisiert
Abläufe und macht Ihre Auslastung
berechenbarer.
Reputation entsteht
nebenbei
Patienten geben vereinzelt Feedback, oft ohne klare Struktur. Bewertungen wachsen langsam und spiegeln die tatsächliche Behandlungsqualität nicht immer wider.
Reputation wird
aktiv aufgebaut
Automatisierte Bewertungsanfragen und
strukturierte Feedbackprozesse fördern
kontinuierliches Vertrauen. Eine
starke Online-Reputation unterstützt
Ihre Sichtbarkeit und Entscheidung
neuer Patienten.
So wächst Ihre Praxis heute. Und so morgen.
Online präsent, abers chwer auffindbar
Die Website ist online, doch die Sichtbarkeit bei Google entsteht nur punktuell. Bewertungen kommen vereinzelt hinzu. Neue Patienten finden die Praxis nicht auf den ersten Blick.
Gezielte Sichtbarkeit mit Struktur
Website, SEO und Bewertungsprozesse greifen ineinander. Ihre Praxis wird bei relevanten Suchanfragen sichtbar und baut kontinuierlich digitale Reichweite auf.
Begrenzte Erreichbarkeit für neue Patienten
Terminvereinbarungen erfolgen überwiegend telefonisch. Außerhalb der Öffnungszeiten bleiben Anfragen offen, und Stoßzeiten führen zu Wartezeiten oder verpassten Kontakten.
Buchbar und erreichbar rund um die Uhr
Online-Terminbuchung und KI-gestützte Telefonassistenz nehmen Anfragen jederzeit entgegen. Patienten finden schnell den passenden Termin, ohne Ihr Team zusätzlich zu belasten.
Terminplanung ohne
klare Struktur
Behandlungsarten werden flexibel vergeben, Termine verschoben und Anpassungen manuell koordiniert. Der Kalender entwickelt sich im Tagesgeschäft und bleibt schwer planbar.
Terminplanung mit System
Unterstützte Terminfindung an der Rezeption, intelligente Onlinebuchung sorgen für einen optimierte Kalender. Automatisierte Kommunikation stabilisiert Abläufe und macht Ihre Auslastung berechenbarer.
Reputation entsteht
nebenbei
Patienten geben vereinzelt Feedback, oft ohne klare Struktur. Bewertungen wachsen langsam und spiegeln die tatsächliche Behandlungsqualität nicht immer wider.
Reputation wird aktiv aufgebaut
Automatisierte Bewertungsanfragen und strukturierte Feedbackprozesse fördern kontinuierliches Vertrauen. Eine starke Online-Reputation unterstützt Ihre Sichtbarkeit und Entscheidung neuer Patienten.
PRACTICE GROWTH 
PATIENT EXPERIENCE 
BILLING & FINANCE 
PRACTICE MANAGEMENT 
AI SUPPORT 
Team-Unterstützung 
